Refund policy

Luminaure Return Policy

At Luminaure, we place great importance on the quality of our jewelry and your complete satisfaction. In order to preserve the excellence of our creations and maintain fair prices, we apply a strict no-refund policy.

Each Luminaure piece is carefully designed, often personalized according to your choices, such as birth flowers, chain lengths, and finishes. For this reason, once your order has been completed and shipped, it cannot be refunded or returned.

Why this policy?

• Our jewelry pieces are unique creations, made or adjusted specifically for you.
• The delicate and precious nature of our creations, including fine metals and carefully crafted finishes, makes returns and resale complex.
• This allows us to maintain fair prices and impeccable quality for all our customers.

We remain here to help

Although refunds are not possible, your satisfaction remains our priority. If you experience an issue with your jewelry, such as a manufacturing defect, an error on our part, or any other concern, we invite you to contact us within 14 days of receiving your order. We will carefully review your request and do our best to find a suitable solution, such as a repair, exchange, or another commercial gesture depending on the case.

For any question, please feel free to write to us at: contact@luminaure.com

Thank you for your trust. We remain at your disposal for any further information.